We are a mixture of the two! Our Rainforest glasshouses and animal enclosures are spacious and carefully designed to look as natural as possible, with hundreds of species of plants and animals to enjoy. This means that visitors can experience the sights, sounds and smells of a living tropical rainforest in Berkshire.
Book your rainforest adventure
Purchase a Rainforest Pass - Return for free for a whole year
As soon as you purchase your Rainforest Pass, you will receive a confirmation email including a Rainforest Pass number, which you can use to book the date & time of your visit.
Already have a Pass? - Book your visit date & time
If you already have a Rainforest Pass or an Annual Membership – simply use your ticket number to book your preferred visit date & time. If you are coming with an Infant or Carer they will still need to book an arrival time but they won’t need a Rainforest Pass. When booking their time use the accompanying Pass holder’s number in the “valid member card number” box.
Online Rainforest Pass Prices
Due to limited space in the glasshouse you will need to pre-book your Rainforest Pass and arrival time online before your visit. Online tickets will guarantee you entry into the glasshouses and save you time and money when you arrive. At busy times (e.g. school holidays and weekday school visits), we limit the number of visitors to ensure an enjoyable experience for everyone. If you are not able to book your ticket online for any reason please contact us and we can offer advice on how to book.
How to book your ticket step by step:
- Buy a Rainforest Pass for each paying guest. (If you are disabled your carer is free)
- Your pass will be emailed to you with your pass number which will start with “LR” followed by “6 digits.”
- Use your pass number to book your arrival time through the “Book Your Rainforest Visit” portal . This time is just your arrival time. Once inside, you’re welcome to stay and explore until the Rainforest closes at 4pm. (If you are coming with an Infant or Carer they will still need to book an arrival time but they won’t need a Rainforest Pass. When booking their arrival time use the accompanying Pass holder’s number in the “valid member card number” box.)
- You will receive an email with your arrival time booking number on which is different to your Rainforest Pass number. Your booking number will be the number you show at the till when you arrive.
- Our team will check you in and share tips on how to make the most of your Living Rainforest adventure.
If possible, please Gift Aid your ticket purchase, at no extra cost. Gift Aided ticket sales support the award-winning work of our charity.
Frequently asked questions
Are you a Zoo or a Botanic Garden?
Do I still need to book an arrival time for an Infant or Carer?
Yes, If you are coming with an Infant or a Carer they will still need to book an arrival time but they won’t need a Rainforest Pass. When booking their arrival time use the accompanying Pass holder’s number in the “valid member card number” box.
What times are you open?
We are open seven days a week (except Dec 24-26) from 09:30 to 16:00 each day. When booking, you can choose to arrive at one of four arrival times throughout the day. Whatever time you arrive, you are free to stay until 16:00 when the centre closes.
Do I have to book online?
You will need to book your Pass online, to guarantee entry. You may be turned away if we’ve reached full capacity. Rainforest Pass holders and Annual Members should book their visits through the book your visit portal. If you are not able to book your Pass online for any reason please contact us and we can offer advice on how to book.
Is the centre fully accessible for disabled people/pushchairs?
Yes, we are fully accessible for both wheelchairs and pushchairs. There is a small set of stairs (in Amazonica House) that wheelchairs cannot negotiate, but there is an alternative route (up/down a ramp).
What happens if I arrive before or after my booked arrival time?
Please do not worry, especially if you are stuck in traffic, we will do our best to get you in.
Can I bring my own food?
We do offer food and drink in our café but you are welcome to eat your own picnic outside, using the picnic tables in the garden or on our covered patio. Please dispose of all your recyclables and rubbish! (food and drink are not allowed in the rainforest glasshouses)
Can we feed the animals?
Visitors are NOT ALLOWED to feed or touch the animals. Everyday we have animals feeding sessions at 10am and 2pm. Ask a member of staff what animals are being fed when you arrive and they will be happy to show you where to go.
If you do want a more personal experience with our animal, we do offer a keeper experience where you can feed a selection of our animals. However, this does need to be booked in advance and can not be offered on the day.
Can I reschedule my visit if there are traffic problems, or a member of my party is sick on the day I have booked?
Yes, we understand life can be unpredictable. If you are unable to make your visit we will do our best to get you booked in for an alternative date. Simply contact us, suggesting an alternative date for your visit and if space is available we will reschedule it for you.
Do I have to pay for parking?
No, it is FREE to park. We have plenty of space to park your car. You can also access your car at any point during your visit. We have disabled parking and coach parking. Coach parties must reserve a parking space before visiting.
How do I get to the Living Rainforest by car?
If you are travelling by car/minibus/coach,
- please use the post code RG18 0TN with your SAT NAV or
- use What3Words ///sorters.stacks.pupils
Do Blue Peter badge or Blue Light card holders receive a discount?
We regret that The Living Rainforest does not give discounts to Blue Peter badge or Blue Light card holders.
Are food and drinks available?
Yes, our café is open from 09:30 to 16:00 and offers hot and cold drinks, toasties, sandwiches, jacket potatoes, sweet treats and light bites. (food and drink are not allowed in the rainforest glasshouses)
Will the gift shop be open?
The gift shop is open from 09:30 to 16:00
Do you accept cash?
If possible, please pay by card. However cash payments are still accepted.
Getting around
If possible, we would request that buggies be left in our buggy park.
If you require a wheelchair, please pre-book by emailing enquiries@livingrainforest.org. Please note, these are subject to availability and booking is essential to ensure they are suitably sanitised in advance of your visit. We currently have a limited number available, therefore we recommend booking early.
We only have a small administrative team, so it may take a little while to get back to you. Thanks for bearing with us.