The Living Rainforest

We have introduced a range of measures to ensure a safe and enjoyable visit for all visitors

* Reduced visitor numbers
* ALL tickets must be purchased online (no tickets sold at the gate)
* ALL visitors must pre-book a time slot for each visit (including existing annual/members)
* ALL guests (unless exempt) need to wear face-coverings during their visit

Please read all the information below before booking

All entry to the Living Rainforest must be pre-booked online

To help keep you as safe as possible, we’re limiting the number of visitors who are able to visit the Living Rainforest at any one time.

This means you will need to book ONLINE (even if you already hold an annual/member ticket).

When booking, you will be reserving a morning or afternoon time slot ahead of your visit (ticket numbers are limited so we strongly advise booking early).

You’ll need to book ALL guests online before you arrive (even members, children and carers).

Book your place now by choosing one of the options below


Annual / members – To reserve your visit for the time and day of your choice, please click below. Currently we are only releasing tickets two weeks ahead.

New member tickets – To buy an annual / member ticket, please click below. Once you have received your membership number by e-mail, you can reserve your visit.

(Please check availability first, should you wish to visit immediately.)

Day / non-member – To buy tickets for the time and day of your choice, please click below. Currently we are only releasing tickets two weeks ahead.

Ticket prices

Our great value annual passes allow unlimited visits for one year (each visit must be pre-booked)

annual/member day/non-member (with Gift Aid*) day/non-member (without Gift Aid)
Adult
Aged 15 to 59 years
£14.22 £11.85 £10.67
Child
Aged 2 to 14 years
£11.46 £9.55 £8.60
Infant
Aged under 2 years
Free Free Free
Senior / Student
Senior 60+ Years / Student with NUS card
£13.32 £11.10 £9.99
Family 2 Adults & 2 Children
2 adults & 2 children (under 15 years)
£45.78 £38.15 £34.34
Family 1 Adult & 3 Children
1 Adult & 3 children (under 15 years)
£43.32 £36.10 £32.49
Carer for paying guest with accessibility needs
Proof of entitlement required
Free Free Free
Disabled Adult
Proof of Entitlement may be required, we accept Gateway and Compass cards, letters from Disability Support Services, Personal Independence Payment letters and blue badges (these should be left in your vehicle)
£13.32 £11.10 £9.99
Disabled Child
Aged 2 to 14 Years
£10.92 £9.10 £8.19

Terms & conditions apply.

Toilets and Parking

Toilets

Our toilet facilities will be open, with limited capacity to enable social distancing. Our team will be carefully managing these areas, and so there may be a short wait to use the facilities. All of our toilet/washroom areas will be cleaned thoroughly and regularly throughout the day for your safety. In case any particular issues arise, we have brought in additional temporary units.

Parking

You’ll still be able to park free of charge as normal. We’ll be asking that visitors please respect social distancing measures when leaving and returning to their vehicles. As we are operating a one-way system, you will return to your car from a different direction.

Keeping safe during your visit

Keep your distance

Please try to stay two metres from other guests wherever possible – and that includes your little ones! We have a one-way system with floor markings and signage to assist with your safety!

Clean your hands

You’ll see there are new hand sanitising stations in addition to sinks in the toilets and other areas, so please make use of them.

Keep moving

We still have our free-ranging animals and birds. Please don’t linger too long admiring them – we don’t want to encourage over-crowding. Also, many of our enclosures make it difficult for people to pass, however the one-way system will allow you chances to loop back a second (or third) time.

Please don’t touch

You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs and exhibits. Our playground area is also currently closed.

Getting around

Getting around

Wheelchair and buggy users may find it harder than usual going round due to the one-way system. Wherever possible, we would request that buggies be left in our buggy park.

If you require one of our wheelchairs, they can be pre-booked by emailing enquiries@livingrainforest.org. Please note, these are subject to availability and booking is essential to ensure they are suitably sanitised in advance of your visit. We currently have a limited number available due to the new safety measures in place, therefore we recommend booking early.

We only have a small administrative team, so it may take us a little longer than usual to get back to you. Thanks for bearing with us.

Sorry no cash

Sorry no cash

All payments are by card only and we’d really appreciate you using contactless (now with a £45 limit) wherever you can.

Frequently asked questions

Will we have to wear face masks?

Following the recent Government announcement, from Saturday 8th August, visitors will be required to wear a face covering in all indoor areas within The Living Rainforest. This includes the entrance building, the gift shop, café and toilets, as well as our glasshouse exhibits. Similarly, members of our team will also wear face coverings whenever they have direct interactions with members of the public. We do also have screens at all till points for your safety.

We understand that you or a member of your party may be in one of the categories listed as exempt from wearing a face covering. In this instance, please notify a member of staff, whilst accepting our apologies in advance if we make an enquiry.

Are food and drinks available?

Our cafe will be open and selling a limited range of takeaway light bites, drinks and ice creams that can taken away or delivered by staff to the outdoor table area, where we have provided socially distanced tables. This is subject to there being tables free. All tables will be cleaned and sanitised between uses. (Our indoor seating in the cafe is temporarily unavailable.)

Will the shop be open?

Visit our shop for all your visit essentials and limited souvenirs. We’re closely monitoring government guidance and are operating a one-way system. We request that items are not handled unless a purchase is made. If you inadvertently handle an item, please inform our shop staff so the product can be suitably sanitised.

Risk assessment