The Living Rainforest

We've introduced a range of measures to ensure a safe & enjoyable visit for all

* Visitor numbers are capped to avoid over-crowding
* Please pre-book online to save time on arrival & guarantee your preferred time
* Pre-booking helps ensure that no-one is turned away

Please read all the information below before booking

Please pre-book your visit to ensure entry

For a safe and enjoyable visit, we’re limiting the number of visitors who can visit at any one time.

This means that to guarantee entry at your preferred visit time, all visitors should book ONLINE before arrival. We recommend booking early to avoid disappointment!

When booking, you will be reserving a morning or afternoon visit session – or your arrival time on peak visiting days such as Half-Term & Bank Holidays (with flexible departure times). Your tickets will be sent out immediately by email (to avoid delays, nothing is posted).

Please remember to book ALL visitors (including annual members, children and carers)!

Book your space now by choosing one of the options below

Annual/member ticket holders – Reserve your next visit for the day & time of your choice.

New annual/member tickets – Buy an annual/member ticket if you don’t already have one.

As soon as you receive your membership number by e-mail, you can reserve your visit above (please check availability first if you wish to visit immediately).

Day/non-member – Buy a day/non-member ticket for the day & time of your choice.

Ticket prices

Our great value annual passes allow unlimited visits for one year (each visit must be pre-booked)

annual/memberday/non-member (with Gift Aid*)day/non-member (without Gift Aid)
Aged 15 to 59 years
Aged 2 to 14 years
Aged under 2 years
Senior / Student
Senior 60+ Years / Student with NUS card
Family 2 Adults & 2 Children
2 adults & 2 children (under 15 years)
Family 1 Adult & 3 Children
1 Adult & 3 children (under 15 years)
Carer for paying guest with accessibility needs
Proof of entitlement required
Disabled Adult
Proof of Entitlement may be required, we accept Gateway and Compass cards, letters from Disability Support Services, Personal Independence Payment letters and blue badges (these should be left in your vehicle)
Disabled Child
Aged 2 to 14 Years

Terms & conditions apply.

Toilets and Parking


Our toilet/washroom areas are cleaned thoroughly and regularly throughout the day.


Parking is free of charge.

Keeping safe during your visit

Keep your distance

Please try to stay one metre from other guests wherever possible – and that includes your little ones! We also have signage to assist with your safety!

Clean your hands

You’ll see hand sanitising stations, in addition to sinks in the toilets and other areas, so please make use of them.

Keep moving

To avoid over-crowding, please keep moving through the glasshouses.

Please don’t touch

To help keep surfaces clean and tidy, please avoid touching fences, windows, signs and exhibits where possible.

Getting around

Getting around

If possible, we would request that buggies be left in our buggy park.

If you require a wheelchair, please pre-book by emailing Please note, these are subject to availability and booking is essential to ensure they are suitably sanitised in advance of your visit. We currently have a limited number available, therefore we recommend booking early.

We only have a small administrative team, so it may take a little longer than usual to get back to you. Thanks for bearing with us.

Card payment preferred

Card payment preferred

If possible, please pay by card (preferably contactless). However cash payments are still accepted.

Frequently asked questions

Will we have to wear face masks?

As Government guidance on mask wearing has now relaxed, this is an entirely optional choice for each visitor, and mask wearing is not be enforced by our staff. We do still have protective screens at all till points for your safety.

Are food and drinks available?

Our café is open and offering hot and cold drinks &  light snacks to eat in or take away.

Will the shop be open?

Visit our shop for all your visit essentials and souvenirs. We request that items are not handled unless a purchase is made.

Risk assessment